Practical Customer Success Management - A Best Practice Framework for Rapid Generation of Customer Success (2021)
ISBN: 9781032092096
Practical Customer Success Management - A Best Practice Framework for Rapid Generation of Customer Success (2021)
ISBN: 9781032092096
22 475 Ft
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Practical Customer Success Management is a complete "handbook for CSMs", written by a customer success expert who has coached and trained many hundreds of customer success managers across the globe.
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ISBN
9781032092096
Author
Rick Adams
Pages
245
Binding
Soft cover
Publisher
ROUTLEDGE
Date of publication
2021
Language
English
The book is aimed at increasing both productivity and consistency of quality of output for customer success managers of all levels, from relative newcomers through to seasoned professionals. The book is highly practical in nature and is packed full of good humored but very direct advice and assistance for dealing with exactly the types of real world situations CSMs face every day.
